Frequently Asked Questions

What does “In stock in Madeira” mean?

The item is at the Play Padel Madeira store. It will be available for collection within 24 hours of purchase. If you are not in Madeira, we also ship to mainland Portugal, Porto Santo, and the Azores on orders over €300, with free shipping. In mainland Portugal, it will arrive at your home in 5 to 6 business days.

And “Available to order”?

The item is ordered from the supplier.

• Madeira, Porto Santo, and the Azores: arrives in 10 to 15 days after ordering.
• Mainland Portugal: arrives at your home in 5 to 6 business days on orders over €300, with free shipping.

More details in Before ordering.

Can I collect my order from the store?

Yes. At checkout, choose collection from Play Padel Madeira (Rua Dr. Pita, São Martinho, Funchal).

Do you offer home delivery?

Yes, throughout the country—mainland Portugal, Madeira, Porto Santo, and the Azores—on orders over €300, with free shipping. For orders under €300, the order must be collected from the Play Padel Madeira store. In mainland Portugal, the order will arrive at your home in 5 to 6 business days.

What payment methods do you accept?

The available methods are shown at checkout before you pay.

I am an athlete at a partner club. Do I get a discount?

Athletes from Play Padel Madeira and Roberto Costa Ténis Clube have access to a promotional code for online purchases. See Promotional codes.

Can I exchange or return an item?

See the Refund policy.

How can I track my order?

After purchase, you will receive a confirmation email with a link to track your order.

I have questions about sizes or models.

Contact us via WhatsApp (+351 963 435 622) or on the Contact page. The team will help you choose.